350bd Privacy Policy

This privacy policy ("Policy") applies to the website, mobile application, and other digital services of the 350bd platform ("we", "our"). 350bd operates an online casino and betting platform for users in Bangladesh, offering cricket, slots, fishing games, card games, and many other entertainment services.

Please read this privacy policy in full before using our platform. It tells you what kinds of personal information we collect, how we use and protect it, and what rights you have in this process.

By using our platform or creating an account, you will be considered to have accepted the terms of this privacy policy. This policy works in conjunction with our Terms and Conditions.

350bd may collect information from you in various ways. The categories of information collected are described in detail below:

2.1 Information Provided at Registration

When you create an account at 350bd, we collect the following information:

• Full name (in Bengali and English)
• Date of birth (for age verification — our platform is for users aged 21+ only)
• Mobile number
• Email address
• Residential address
• Preferred payment method

2.2 Identity Verification Information

To ensure safe and responsible gaming and to protect financial transactions, we conduct an identity verification process (KYC). The following documents may be required for this process:

• National ID card (NID) or passport copy
• Document proving ownership of the payment method
• Proof of address (utility bill or bank statement)

2.3 Transaction Information

When financial transactions are made through bKash, Nagad, Rocket, or bank transfer, we retain records of transaction details, amounts, dates, and payment methods. This information is essential for financial security and fraud prevention.

2.4 Automatically Collected Information

When you use our platform, certain information is collected automatically, such as:

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Platform activity logs (login times, session information)
• Gaming activity and betting history
• Referral source and traffic data

350bd uses various types of cookies and tracking technologies. Cookies are small text files stored on your device that help improve the functionality of our platform.

3.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain your login session, perform security checks, and prevent fraud. These cookies cannot be disabled.

3.2 Functionality Cookies

These cookies remember your preferences and settings — such as language selection, display settings, and gaming preferences. They make your experience smoother and more personalized.

3.3 Analytics Cookies

We use analytics cookies to analyze the usage of our platform and improve our services. This information is processed in aggregate and does not directly identify you.

You can control most cookies by changing your browser settings. However, disabling some cookies may cause certain platform features to not work correctly.

350bd uses the information collected about you for the following legitimate purposes:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To provide the gaming and betting services you have requested without interruption.
• Financial Transaction Processing: To securely process all financial transactions, including deposits and withdrawals.
• Customer Support: To resolve your issues and questions and to provide better support.
• Security and Fraud Prevention: To ensure account security, detect suspicious activity, and prevent fraud.
• Responsible Gaming: To monitor your gaming activity to ensure responsible gaming and to provide assistance when needed.
• Promotional Communications: To inform you about bonuses, offers, and promotional information based on your consent.
• Platform Improvement: To analyze user experience and improve the quality and functionality of the platform.
• Legal Obligations: To comply with applicable laws and regulations.

350bd does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Information may be shared with selected service providers to operate our services smoothly, such as payment processors, technology infrastructure providers, and game software providers. All such partners operate under strict confidentiality agreements.

5.2 Legal Obligations

If required as part of a court order, government directive, or legal process, we may be obligated to provide information to the relevant authorities.

5.3 Fraud Prevention

Information may be shared with relevant agencies as needed to detect and prevent financial fraud, money laundering, or other illegal activity.

5.4 Business Changes

In the event of a business restructuring, merger, or acquisition, user information may be transferred. If such a change occurs, we will notify you in advance and update this privacy policy.

Outside of the circumstances described above, your personal information will never be disclosed to third parties without your explicit consent.

350bd places the highest priority on protecting your information. We use industry-standard security technologies and practices:

• SSL Encryption: Our entire platform is secured with SSL (Secure Socket Layer) technology. All data exchanged between your browser and our servers is transmitted in encrypted form.
• Data Encryption: Sensitive information such as passwords and financial data is always stored in encrypted form.
• Access Control: Only authorized personnel can access your information on a need-to-know basis.
• Regular Audits: Our systems undergo regular security testing and audits.
• Firewall and Intrusion Detection: Our servers are protected by advanced firewalls and intrusion detection systems.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. We take every reasonable measure to ensure maximum security, but absolute security cannot be guaranteed. Keep your account password confidential and contact us immediately if you notice any suspicious activity.

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by legal obligations.

7.1 Active Accounts

While your account remains active, we retain your complete account information, including registration details, transaction history, and gaming activity records.

7.2 After Account Closure

After your account is closed, certain information may be retained for a defined period to meet legal and regulatory obligations. Financial transaction records in particular may be retained for an extended period.

7.3 Data Deletion

Once the retention period has ended or the need for retention no longer exists, we delete your information securely or render it anonymous.

As a user of 350bd, you have the following important rights regarding your own personal information:

8.1 Right of Access

You have the right to know at any time what information we hold about you. Upon request, you can receive a copy of the information collected about you.

8.2 Right to Rectification

If the information we hold about you contains any errors or is incomplete, you can request that it be corrected. Many details can be updated directly through your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations or active financial transactions.

8.4 Right to Restrict Processing

In certain cases, you may request that the processing of your information be restricted, for example if there is a dispute about the accuracy of the data.

8.5 Right to Withdraw Consent

For information processing carried out based on your consent (such as promotional communications), you may withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out prior to the withdrawal.

To exercise these rights, please contact our support team. We will process your request as quickly as possible.

The 350bd platform integrates various third-party game providers and payment services. These parties have their own privacy policies and may process information independently.

9.1 Game Providers

Game software from providers including PG Soft, Pragmatic Play, JILI, and Spribe is integrated into our platform. Some technical data may pass through these providers' servers during gameplay. These providers follow strict data protection standards.

9.2 Payment Processors

Payment services such as bKash, Nagad, and Rocket follow their own independent security standards. Financial transaction information is also processed under these services' own privacy policies.

We are not responsible for third-party data management practices. You should read their privacy policies before using third-party services.

350bd's services are for persons aged 21 or older only. We do not knowingly collect any personal information from persons under the age of 21.

Age verification is a mandatory step in the registration process. If we find that a minor has created an account using false information, that account will be immediately closed and the collected data will be deleted.

If parents suspect that their child is using this platform, please contact our support team immediately.

350bd may update this privacy policy from time to time. This policy may be revised in response to legal changes, technological developments, or changes to our services.

In the case of significant changes, we will notify you in the following ways:

• Displaying a notification when you access the platform
• Sending a notice to your registered email address
• Updating the "Last Updated" date at the top of this page

Continuing to use the platform after changes take effect will be considered acceptance of the revised policy. We recommend that you re-read this policy regularly.